Contacts and support
Support works around the clock in English. Below are all the channels, what each one is for and how to word a request so it gets solved on the first reply.
Which channel to use
Urgent things, like a deposit that hasn't arrived or a bet you think was settled wrongly, go to live chat. Anything that needs documents or a paper trail goes by email. Each topic has its own address, so the message reaches the right team without being forwarded around.
| Channel | Address | For |
|---|---|---|
| Live chat | Site and app, 24/7 | Urgent questions, payments, bets |
| General | support-en@greenbet.gg | Account and general questions |
| Security | security@greenbet.gg | Hacked account, logins you don't recognise |
| Complaints | complaints@greenbet.gg | Formal complaints and disputes |
| Self-exclusion | block@greenbet.gg | Closing the account for gambling reasons |
To open live chat, use the support button on the betting site. A bot replies first. Type "operator" and a person takes over.
Getting it solved on the first reply
Most of the waiting happens because the agent has to come back and ask for details. Send everything at once:
- your account ID from the profile menu
- for a payment, the amount, the time and the transaction ID from the M-Pesa, Airtel Money, Mixx or HaloPesa SMS
- for a bet, its number and a screenshot of the slip
- for a login problem, your phone model, browser or app version and the exact error
| Live chat | A few minutes |
|---|---|
| Within 24 hours | |
| Document check | Within 24 hours |
| Formal complaint | Acknowledged first, then investigated under the operator's terms |
If the problem isn't resolved
Write to complaints@greenbet.gg with every screenshot attached and keep copies. The operator is licensed in Anjouan, so a dispute it can't settle goes to that regulator under its procedure. The licence section on the main page has the details.
Questions about this website rather than the bookmaker? See About this site.